Shipping and Returns
Payment methods
Orders can be paid via online banking, PayPal or credit card. We can also deliver your order on Cash On Delivery terms, where the order is paid when it is picked up at the postal office or delivery service station. Cash on delivery is offered only in domestic orders. However, when ordering for the first time the COD is not recommend since it is offered only to our registered customers.
Shipping Terms
WHEN ORDERING OUTSIDE THE EU PLEASE NOTE! We send all orders with full value declared and we are not responsible for any customs fees or taxes that might be added to your package on arrival. If a package is returned to us from customs original shipping costs are non-refundable and any costs caused by the return will be reduced from the refund if the order is then cancelled.
Please note! We ship all orders from our warehouse in Finland. If you are located outside the EU the order might be subject to taxes and customs fees. This depends on the customs practices of the destination country and we are not responsible for any additional fees. If your package is returned to us due to customs issues the original delivery costs and return costs are not refundable.
Return Policy
Any returned product must be unused and in original package. Any comments regarding the reason for the return must be made immediately and no later than 7 days of receipt of your order. For hygienic reasons we do not replace or accept returns of tattoo inks, piercing products or jewelery, unless the reason for the return is a manufacturing error.
Also many tattoo products cannot be returned if they have been in use or or original packaging has been opened like needles, machines etc. In addition we also do not accept returns for books, DVDs or digital products that have been opened/activated.