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FAQs

If you have any questions or concerns, our team is standing by seven days a week.
E-mail us at  

Q: What size am I?

A: Our products fit true to size, but you can find item-specific sizing info on each product page (just click “Compare Sizes”). If you have any specific questions, please feel free to reach out and we will do our best to find the right fit for you!

Q: When will I get my order?

A: Orders take 1-2 business days to process before they are shipped. Once shipped, delivery time depends on your location: (Please note that PO Box addresses take approximately 2 extra days than listed below.)

Q: How much does shipping cost?

A: Shipping is free on orders over $75 items in Canada and the US. Otherwise, we charge a flat rate of $8.

If you live in one of the following countries, shipping is free on orders over $150 and is fully tracked: Australia, Belgium, Brazil, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Hong Kong, Hungary, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Portugal, Singapore, Spain, Sweden, Switzerland, United Kingdom. Otherwise, we charge a flat-rate of $50

Q: Do you have a retail store?

A: We have three stores: 754 Queen St. West in Toronto, 348 Water St. in Vancouver, and 29 Rue Saint Viateur O in Montréal. You can find more info on our locations page.

Q: What is your return/exchange policy?

A: We guarantee a full refund on all US and Canadian orders anytime within the first 30 days after the package is delivered, as long as the product is in new condition. The only caveat: discounted items, socks, and underwear are final sale. Unfortunately, we’re unable to offer returns on orders outside of North America.

Q: Do you ship internationally?

A: Yes! Scroll up a few questions to see the costs for each country. Your order is shipping from Canada, so you may incur duties depending on the destination country, which will be charged on the customer end.
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